Case study Example | Topics and Well Written Essays - 500 words - 33

Case Study Example The vice president’s management style is autocratic, a management approach in which the manager makes decisions without involving the subjects and convey the decision for implementation. The case identifies this management approach as the vice president made a decision based on the market environment and did not consider other parties’ opinions into the decision (PM4DEV 107). Integrity is the perceived ethical issue in the case. It defines breach of ethics and Fr. George identifies this. Phil understands that purchase for the extended warranty is not justified but he dishonestly convinces customers to buy it, action that contravenes integrity ethics (Boone and Kurtz 40). Phil should be more adept in predicting customers’ probability of purchasing the extended warranty because this will help in focusing on potential buyers and therefore increase his time efficiency and sales volume. Comments by Dr. Smith do not change Phil’s thinking about his job because they reflect reality of the job with which Phil is familiar. Phil has been able to identify the type of customers who do not purchase the extended warranty and could easily determine Smith’s position without the doctor’s